The ground rules.

These Terms & Conditions govern your use of zivayu.com and any purchase you make from us. By browsing the site, creating an account, or placing an order, you agree to them. If you don’t, please stop using the site.

You must be at least 18 years old and capable of entering a legally binding contract under Indian law to place an order. We currently accept orders from within India only.

You’re responsible for keeping your login credentials safe and for every activity under your account. Let us know immediately if you suspect unauthorised access.

Please give us accurate, up-to-date information. If it turns out to be false, we may suspend or close the account.

• We work with small, harvest-linked batches, so stock can shift day to day. Listings are not a guaranteed offer to sell.
• Prices are in Indian Rupees and include applicable GST unless stated otherwise.
• Despite our best efforts, occasional typos, pricing slips, or stock errors happen. We reserve the right to correct errors, cancel affected orders, and refund you in full.
• Product photos are representative. Colour, pack shape, and label art may shift slightly between batches.

An order is confirmed only when you receive an order confirmation email from us. Until then, it is a request, not a contract.

We accept payments through Razorpay — UPI, cards, net banking, and select wallets. Payment information is handled by Razorpay under their own terms and security standards; we never see or store your card details.

All prices are inclusive of GST where applicable. A GST invoice is attached to every order confirmation.

• We ship across India through our logistics partners. Orders are usually processed within 1–2 business days.
• Estimated delivery is 3–5 business days for metro cities, 3–7 for non-metro locations and 5–10 for remote areas. These are estimates, not guarantees.
• If a package arrives damaged, tampered with or is lost, report it within 48 hours of delivery.

Full details are in ourShipping Policy, which forms part of these terms.

• Orders can be cancelled only before they are dispatched.
• Due to the nature of health and wellness products, returns and replacements are accepted only for damaged, wrong, tampered or defective products, requested within 48 hours of delivery with an unboxing video.
• Approved refunds are made to the original payment method or your website wallet.

Full details are in ourReturns, Refund & Cancellation Policy, which forms part of these terms.

The ZIVAYU name, logo, product names, photography, illustrations, and written content on this site are our property or that of our contributors. You may not copy, republish, or use them for commercial purposes without our written permission. Fair personal use — sharing a product link, posting a photo with the brand tagged — is welcome.

When using zivayu.com, please don’t:

• Attempt to probe, scan, or breach our systems or security measures.
• Scrape the site, automate purchases, or resell products without written approval.
• Upload malicious code, spam, or post reviews you didn’t write yourself.
• Impersonate another person or misuse another customer’s details.

We may suspend or close any account used this way, without refund for the abused service.

Our products are traditional, ethically sourced foods and Ayurvedic botanicals. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, nursing, on medication, or managing a medical condition, please consult a qualified healthcare practitioner before adding any wellness product to your routine. The content on our blog and product pages is for general information and shouldn’t replace medical advice.

To the fullest extent permitted by law, ZIVAYU’s total liability for any claim arising from an order is limited to the amount you paid for the product in question. We are not liable for indirect, incidental, or consequential losses — such as lost data, lost profit, or delays caused by events outside our reasonable control.

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Haridwar, Uttarakhand. We would much rather resolve things with a conversation — email us first, and we’ll work on it.

Questions about these terms, an order, or anything else — a human on our team will get back to you, usually within a day.