Shipping Policy

We at ZIVAYU work hard to deliver your wellness essentials in a timely, secure and effective manner. Each order is carefully packed and shipped from our fulfilment facilities so that it reaches you in the best possible condition. ZIVAYU has partnered with reputed logistics partners to make sure all our products reach you in the best of conditions, with no damage.

We use high-quality packaging materials from reputable suppliers, tested for package-worthiness before they are used for shipping and delivery.

Once you place an order, our team packs the products in secure cardboard boxes or polybags as required. The packed order is then handed over to our logistics partner for delivery to the shipping address you provided. ZIVAYU holds responsibility for any damage caused to the product while in transit to you.

Except on weekends and public holidays, every order is processed within one to two business days.

Orders placed during sales, new product launches or busy periods may take a little longer to process.

Note: processing time and shipping time are not the same.

• Metro cities: 3–5 business days
• Non-metro locations: 3–7 business days
• Remote areas: 5–10 business days

Delivery timelines are estimates and not guaranteed.

Delays can occasionally be caused by unforeseen courier limitations, weather, regulatory inspections or operational disruptions, but we strive to deliver your essentials as early as possible. ZIVAYU shall not be held liable for delays once the order has been handed over to the shipping partner.

• Shipping charges (if applicable) are calculated and displayed at checkout on our website.
• Any promotional free-shipping offers are applied automatically where eligible.

Once your order is placed, our team securely packs it in the minimum possible time, hands it over to our shipping partner and uploads the tracking details to the website. When the shipping partner picks up your order, you will generally receive a message with the tracking details on the WhatsApp number you provided while placing the order.

You can also track it any time from My Account → Orders after signing in.

Customers are responsible for providing accurate and complete shipping details when placing the order. ZIVAYU is not responsible for delivery failures resulting from:

• Incorrect or incomplete addresses
• Failed delivery attempts
• Recipient unavailability
• Refusal to accept the order

If an order is returned to us for any of the above reasons, reshipping charges may apply.

• If you receive a package that appears tampered, damaged or opened, we strongly advise you to record a clear unboxing video while opening it. Claims related to shipping damage must be reported to our customer care number or email within 48 hours of delivery, in line with our Returns, Refund & Cancellation Policy. Failure to provide sufficient proof may result in the claim being declined.
• If your tracking status shows the package as lost in transit, please contact our customer care. We will start an investigation with the courier partner. A replacement or refund is processed only after confirmation from the logistics provider.

ZIVAYU shall not be liable for delays or failure to deliver your product caused by events beyond our control, including but not limited to:

• Natural disasters
• Strikes
• Government restrictions
• Pandemic-related disruptions
• Transportation failures

We keep our Shipping and Delivery Policy under review to make sure it is up to date and accurate. Any changes will be posted on this page. We reserve the right to change or update this policy at any time without prior notice; changes are effective immediately once posted on our website. Please review this policy regularly to stay informed of any changes.

For shipping-related queries, email care@zivayu.com or call / WhatsApp +91-9873173535.