Returns, Refund & Cancellation

Due to the nature of health and wellness products, ZIVAYU does not accept returns or exchanges once products have been delivered, except in the following cases:

• You have received a damaged product that affects the contents inside.
• You have received the wrong product.
• The product was tampered with or defective at the time of delivery.

Note: damage to the external shipping box alone does not qualify for a return or replacement.

To help us resolve your request quickly, please share the following on our customer care email or WhatsApp number:

• Unboxing video: a clear, continuous video showing the package being opened for the first time and the condition of the product on arrival. Requests without an unboxing video may not be accepted.
• Order details: your order ID, registered contact information and invoice, for our reference.
• Supporting images: clear photos showing the issue.

• All return or replacement requests must be raised within 48 hours of delivery, on our customer care number or email.
• Requests submitted after this period may not be eligible for review.
• You can also raise a partial return or replacement request.
• Our team will review the request and update you on the next steps.
• If approved, you will receive return instructions.
• Products sent back without authorisation may not be accepted.
• Return requests are evaluated case by case, and the final decision rests with ZIVAYU.

• Refunds are processed to the original payment method used at checkout, or to your website wallet if you prefer.
• Please allow 5–10 business days after the returned product is received and verified for the refund to reflect.

Cancellations are considered only if the order placed on our website, www.zivayu.com, has not yet been dispatched. Once the shipment has been dispatched, it cannot be cancelled.

If we suspect a fraudulent transaction, or a transaction that breaches the terms and conditions of using the website, we may cancel such orders at our sole discretion, with or without notifying you.

If your order has not been shipped yet, write to our customer care email or call / WhatsApp our customer care number. The order will be cancelled and your money refunded within 3–5 business days after the cancellation request is processed.

Once your order has been dispatched from our warehouse, it cannot be cancelled.

For any assistance, email care@zivayu.com or call / WhatsApp +91-9873173535.